Privacy policy
AxeAlgo (“AxeAlgo,” “we,” “us,” or “our”) respects the privacy of individuals whose personal information we process (“you,” “your,” or “Users”). This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect personal information, and how you may exercise your data protection rights, in accordance with applicable data protection and privacy laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other relevant laws.
1. Scope and Applicability
This Policy applies to all personal information collected by AxeAlgo through our website axealgo.com (“Site”), our trading-related products, indicators, and associated online services (collectively, “Products”), as well as any other interactions you have with us.
This Policy does not apply to third-party websites or services that may be linked to our Site. We encourage you to review the privacy policies of those third parties.
2. Personal Information We Collect
AxeAlgo collects and processes personal information that identifies you or makes you identifiable (“Personal Information”). This may include:
(a) Identifiers:
Your name, email address, phone number, billing and shipping addresses, and account credentials.
(b) Payment Information:
Credit or debit card details (processed securely by third-party payment processors; AxeAlgo does not store payment card data).
(c) Device Information:
Your browser type, IP address, time zone, cookies, session identifiers, referring/exit pages, and device characteristics.
(d) Usage Information:
Information on how you interact with our Site, including pages visited, time spent, referral sources, and engagement metrics.
(e) Communications:
Messages, inquiries, and support requests you send to us through email, live chat, or community platforms.
We do not knowingly collect or process data from individuals under the age of majority (“Children”). If we become aware of such data, we will delete it promptly.
3. Legal Bases for Processing
We process your Personal Information on the following lawful bases:
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To perform our contractual obligations (e.g., providing access to Products you purchase or subscribe to).
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To comply with legal and regulatory obligations.
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To pursue legitimate business interests (e.g., improving our Products, preventing fraud, marketing).
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Based on your consent, where required by law.
4. How We Use Personal Information
AxeAlgo may process Personal Information to:
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Provide, develop, maintain, and enhance our Products and Site.
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Process and complete transactions, and issue purchase confirmations and invoices.
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Communicate with you regarding support, updates, and service notifications.
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Personalize your user experience.
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Conduct analytics, research, and marketing to improve our offerings.
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Ensure security, prevent fraud, and comply with applicable laws.
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Send promotional materials or information about new features, subject to your preferences.
We do not use Personal Information for automated decision-making or profiling that produces legal or similarly significant effects.
5. Disclosure of Personal Information
AxeAlgo may disclose Personal Information to:
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Service Providers: Payment processors, analytics providers (e.g., Google Analytics), IT hosting, and customer support vendors.
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Professional Advisors: Lawyers, auditors, or consultants, as necessary for business operations or compliance.
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Authorities: Governmental or regulatory bodies, if required by law, court order, or legal process.
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Business Transfers: In connection with mergers, acquisitions, or sale of assets.
AxeAlgo does not sell, share, or broker Personal Information for profit or unrelated marketing purposes.
6. International Data Transfers
Your Personal Information may be transferred to and processed in countries outside your country of residence, including the United States or other jurisdictions where our service providers operate. Where such transfers occur, AxeAlgo ensures that appropriate safeguards (such as Standard Contractual Clauses under the GDPR) are in place.
7. Data Retention
We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy, to comply with legal obligations, or to resolve disputes. Upon expiration of the retention period, data will be securely deleted or anonymized.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your Personal Information:
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Access: Obtain a copy of your data.
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Rectification: Correct inaccurate or incomplete data.
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Erasure: Request deletion of your data (“right to be forgotten”).
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Restriction: Limit processing of your data in certain cases.
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Data Portability: Receive your data in a structured, commonly used format.
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Objection: Object to certain processing activities, including marketing.
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Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise your rights, please contact us at privacy@axealgo.com. We may verify your identity before processing such requests.
AxeAlgo will not discriminate against you for exercising any of your privacy rights.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze Site performance, and support marketing efforts. You can manage or disable cookies via your browser settings; however, doing so may affect Site functionality.
10. Security
We implement appropriate administrative, technical, and physical safeguards to protect Personal Information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
11. Updates to This Policy
AxeAlgo reserves the right to amend or update this Policy at any time. Changes will be indicated by an updated “Effective Date.” If material changes occur, we may notify you by prominent notice on our Site or direct communication.
We encourage you to review this Policy periodically to stay informed of how we protect your information.
12. Contact Information
If you have any questions, concerns, or requests related to this Policy or our data practices, please contact: